This problem can be caused by a variety of things, including but not limited to an incompatible video card or old drivers for a compatible video or sound card. It can also be a result of a corrupted version of DirectX.

First make sure your system meets the minimum requirement to run the game. (You can see the requirement on the back of the box.)

For more information on how to check your system's hardware configurations please see [Identify your hardware]

1. Update your sound and video card drivers [How do I update my drivers]
2. Update/Reinstall your DirectX [How to install/reinstall DirectX]

Graphical corruption is usually a conflict with the video card or other display settings.

First make sure your system meets the minimum requirement to run the game. (You can see the requirement on the back of the box.)

For more information on how to check your system details please see [Identify your hardware]

Update your video card drivers [How do I update my drivers]

1. Adjust your desktop resolution to 1024x768 for the best compatibility with your game.[How to adjust your desktop resolution]
2. Update your DirectX to the latest version currently 9.0c [How to install/reinstall DirectX]
   
    
    

To find the proper drivers for your system you will need to know what hardware you have.

Identify your hardware.

1. Click the Start button.
2. Click on Run.
3. Type dxdiag in the text box, and press OK. (This will run the DirectX diagnostic program on your system)

On the System tab, you can determine the following information for your system:

• Processor: The type of processor you have, as well as the speed.
• Memory: The amount of RAM in megabytes or gigabytes depending on the amount.
• DirectX Version: Needs to be version 9.0c or higher

On the Display tab, you can see information for your video card and driver:

Device

• Name: The common name for your video card
• Manufacturer: The Company who manufactured your video card.
• Chip Type: The name of the graphical chip on your video card.
• Total Memory: The amount of video memory available. This may be misleading if you have an integrated video card, as it use System RAM as video memory.
• Current Display Mode: The current screen resolution, colour depth, and video refresh rate in hertz.

Drivers

• Version: Version number and language of the driver installed for your video card. This is important in determining if you have the most recent drivers installed.
• Date: Creation date of the driver.

DirectX Features

• DirectDraw Acceleration: This feature needs to be enabled.
• Direct3D Acceleration: This feature needs to be enabled.

On the Sound tab, you can find information for your sound card, driver, and features:

Device

• Name: The common name for your sound card.
• Default Device: If more than one audio device is installed in this computer, this will allow you to determine if the one you are looking at is the one being used by games.

Drivers

• Version: Version number and language of the driver installed for your sound card. This is important in determining if you have the most recent drivers installed.
• Date: Creation date of the driver.

Find and download the latest drivers.

Now that you know how to check your hardware and driver version you can use this information to compare against the manufacturer's website and see if new drivers are available.

Identify your Video and Sound card from the DirectX Diagnostic tool.

• On the Display and Sound Tab use the Chip Type area to find the manufacturer of the chip.
  • Should that field not have anything listed, you can use the Name field to find the common card name which is the next best thing.
  • Once you've identified the card, you'll want to check if there are any updates available.
  • Select the driver page for your video and sound card manufacturer from the lists below.
  • On the driver page, each driver is often marked by a date.
  • Compare this date with the date listed on the Display and Sound tab in the DirectX diagnostic tool.
  • If the date on the driver page is more recent than what DirectX shows, you should update your drivers.
  • If no driver date is listed on the website you should download the latest drivers available from the website to make sure you have the newest driver installed.

Video Manufacturer Sites:

ATI Technologies Inc.
http://www.atitech.com/support/driver.html

Intel
http://downloadfinder.intel.com/scripts-df/support_intel.asp

Matrox
http://www.matrox.com/mga/support/drivers/latest/home.cfm

Nvidia
http://www.nvidia.com/content/drivers/drivers.asp

S3 Graphics
http://www.s3graphics.com/drivers.jsp

SiS
http://download.sis.com/

Sound Manufacturer Sites:

Creative Labs
http://us.creative.com/support/downloads/

Realtek
http://www.realtek.com.tw/downloads/

Sound MAX
http://forms.analog.com/Form_Pages/soundMAX/soundMAXtechSupport.html

To adjust your screen resolutions to an optimal mode please follow these steps:

• Right-click on your desktop and select Properties.
• Click on the Settings tab.
• Adjust your display properties by moving the resolution slider to 1024 x 768 and select 32 bit as the colour quality.

• Run “directx_apr2006_redist.exe” located on the Garfield CD-ROM.
• Follow the installation guide to install DirectX version 9.0c.

Once the installation is complete, please verify that the installation worked by running the DirectX Diagnostic Tool

• Click the Start button.
• Click on Run.
• Type dxdiag in the text box, and press OK.
• On the System tab, make sure that the version of DirectX is 9.0c.
  - If the version does not match you will need to go through these steps again.